Shipping Policy

At Damp Gone SA, we aim to get your DIY damp proofing kits and products to you as quickly and affordably as possible. This Shipping Policy explains our delivery methods, rates, coverage areas, and what to expect after placing an order.

1. Delivery Methods

We offer two delivery options at checkout:

• Collect (East Rand): Pick up your order free of charge from our East Rand location. We will contact you via WhatsApp or email to confirm when your order is ready for collection and provide collection instructions.
• Courier Guy: Door-to-door courier delivery across South Africa. A tracking number will be sent to you once the waybill is booked.

2. Shipping Rates

Courier Guy shipping is calculated per unit based on bottle size:

• 1 Litre & 5 Litre bottles: R199 per unit
• 25 Litre bottles: R499 per unit

Example: If you order two 5 Litre bottles, the shipping cost will be R398 (2 × R199).

Collect (East Rand) is always free.

3. Processing & Delivery Times

• Order Processing: Orders are processed within 3–7 weekdays after payment confirmation.
• Courier Delivery: Once dispatched, delivery typically takes 2–5 business days depending on your location. Remote or outlying areas may take slightly longer.
• Collection: You will receive a ready-for-collection notification via WhatsApp or email. Please collect within 5 business days of notification.

Delivery times are estimates only. We are not liable for delays caused by courier partners, public holidays, or unforeseen circumstances.

4. Coverage Areas

• Free Collection: Available in the East Rand and surrounding Gauteng areas.
• Courier Delivery: Available nationwide across South Africa. Please ensure your shipping address is accurate and complete to avoid delays.

5. Order Tracking

For courier orders, a tracking number and courier tracking link will be sent to your email or WhatsApp once the waybill is created. You can use this link to monitor your delivery in real time.

6. Damaged, Lost, or Missing Items

If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us immediately at eastrandorders@dampgonesa.co.za or 064 508 6253. Please provide your order number and, where applicable, photos of damaged packaging or products. We will assess the issue and arrange a replacement or refund as appropriate.

7. Address Accuracy

You are responsible for providing accurate and complete shipping information at checkout. We cannot be held liable for failed deliveries due to incorrect addresses. If a parcel is returned to us because of an incorrect address, additional shipping fees may apply for re-delivery.

8. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions about our Shipping Policy or your delivery, please contact us: